Privacy Policy

1. Introduction

SR Brothers Business Setup ("we", "us", "our") is dedicated to safeguarding your privacy and treating personal data with the highest degree of confidentiality and professional integrity. This Privacy Policy details how we collect, process, store, and protect your information when you access https://srbrothersuae.com (the "Website"), submit enquiries, or engage our business setup consulting services.

Our privacy practices align with the requirements of UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection (PDPL) and recognized international data governance principles.

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact Identification Data: Your full name, email address, mobile/telephone number, country of residence, nationality, and preferred language.
• Business & Enquiry Details: Planned commercial activities, preferred company jurisdiction (mainland, free zone, offshore), target emirate, estimated budget, visa requirements, and notes submitted in consultation forms.
• Technical & Usage Information: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, referring URL, pages visited, and date/time stamps collected through technical logs or analytics tools.
• Communication Records: Records and correspondence if you contact us via telephone, WhatsApp, email, or digital contact forms.

3. How We Collect Your Data

We collect information through multiple channels:

• Direct Interactions: When you complete our consultation forms, request a call back, send a WhatsApp message, or email our support desk.
• Automated Technologies: As you navigate through our Website, we may automatically collect technical data regarding your equipment, browsing actions, and usage patterns through cookies and similar tracking protocols.
• Third-Party Sources: Technical service providers, website hosting services, and analytics partners (such as Google Analytics).

4. Purposes and Legal Basis for Processing

We process your personal information strictly for legitimate commercial and regulatory objectives:

• Delivering Consultations: To review your business setup requirements, prepare tailored advisory recommendations, and contact you regarding your requested services.
• Customer Relationship Management: To maintain clear records of client discussions, queries, and project timelines.
• Website Improvement & Security: To troubleshoot issues, prevent fraudulent spam submissions via rate limiting and CSRF protection, and enhance user experience.
• Legal & Regulatory Compliance: To comply with applicable UAE laws, regulatory reporting obligations, and anti-fraud mandates.

5. Third-Party Sharing and Disclosures

We do not sell, rent, or trade your personal information to third parties for commercial marketing purposes. We may share information only under strict conditions:

• Authorized Service Providers: Trusted technical contractors who provide server hosting, database storage, email delivery, and customer relationship infrastructure under binding confidentiality agreements.
• Government & Regulatory Authorities: When formally engaging business incorporation services at your instruction, relevant details are submitted to official licensing authorities (such as the DED/DET, Free Zone Authorities, Federal Authority for Identity, Citizenship, Customs and Port Security [ICP], and the General Directorate of Residency and Foreigners Affairs [GDRFA]).
• Legal Requirements: If compelled by lawful court orders, law enforcement requests, or statutory obligations under UAE law.

6. Data Security and Storage

We implement robust technical and organizational security protocols to shield your personal data against unauthorized access, alteration, disclosure, or accidental destruction. These measures include encrypted communication protocols (HTTPS/TLS), restricted access controls, session timeouts, and continuous security monitoring.

Personal data is retained only for the duration necessary to satisfy the objectives for which it was originally collected, including satisfying any legal, accounting, or regulatory reporting mandates.

7. Cookies and Tracking Technologies

Our Website employs cookies and analogous digital identifiers to ensure optimal platform functionality, evaluate traffic patterns, and personalize content. For detailed information on the specific categories of cookies we employ and your options for managing cookie preferences, please consult our dedicated Cookie Policy.

8. Your Rights Regarding Personal Data

Under applicable UAE data protection standards, you possess significant rights regarding your personal information:

• Right to Access: You may request confirmation of whether your data is being processed and obtain a copy of your personal records.
• Right to Rectification: You may request the correction of inaccurate or incomplete personal records.
• Right to Erasure: You may request the deletion of personal information where processing is no longer necessary, subject to statutory retention obligations.
• Right to Restriction or Objection: You may object to or request restrictions on data processing in specific circumstances.
• Right to Withdraw Consent: Where processing is predicated on explicit consent, you may withdraw your consent at any time without retroactive effect.

9. Children's Privacy

Our services and website are exclusively directed to individuals of legal majority who are eighteen (18) years of age or older. We do not intentionally collect or process personal data from minors.

10. Modifications to this Privacy Policy

We reserve the right to amend this Privacy Policy periodically to reflect changes in our operational procedures, legal mandates, or technology. Any modifications will be posted directly on this page with an updated revision date.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact our data compliance coordinator:

• Company: SR Brothers Business Setup
• Email: info@srbrothersuae.com
• Phone: +971 56 793 9907
• WhatsApp: +971567939907
• Location: United Arab Emirates